1. Return Policy

At Revvive London, we want you to be completely satisfied with your purchase of our skincare products. If for any reason you are not satisfied, we offer a return and refund policy to ensure your peace of mind.

2. Eligible Returns

2.1. Condition of Products: To be eligible for a return, the products must be unused, unopened, and in their original condition and packaging. We cannot accept returns for products that have been opened, used, or damaged after delivery.

2.2. Timeframe: You may initiate a return within 30 days from the date of purchase. After 30 days, unfortunately, we cannot accept returns.

3. Return Process

To initiate a return, please follow these steps:

3.1. Contact Customer Support: Reach out to our customer support team by email or phone, providing your order details and the reason for the return. Our support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

3.2. Packaging: Carefully package the products in their original packaging, ensuring they are well protected for return shipment.

3.3. Return Shipment: Ship the products back to us at the provided address. You are responsible for the return shipping costs.

4. Refund Process

4.1. Inspection: Upon receiving the returned products, our team will inspect them to verify their condition and eligibility for a refund.

4.2. Refund Eligibility: If the returned products meet the required conditions, we will proceed with the refund process. If the products do not meet the eligibility criteria, we will contact you to discuss the options available.

4.3. Refund Method: Refunds will be issued through the original payment method used for the purchase. Please note that shipping costs are non-refundable.

4.4. Processing Time: Once the refund is approved, it may take some time for the funds to be credited back to your account, depending on your payment provider's policies. We will notify you via email once the refund has been processed.

5. Exchanges

Unfortunately, we do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item on our website.

6. Contact Us

If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team. We are here to help and ensure your satisfaction with our products and services.